Shipping & Returns Policy

Physical books and merchandise are fulfilled through [confirm fulfillment partner — e.g., our store platform / print-on-demand provider]. Orders are produced and shipped from [confirm origin region(s)].

Orders are processed within [confirm — e.g., 2–5] business days after payment confirmation. Print-on-demand items may take additional production time before shipping. [Add any holiday or preorder notes.] Business days exclude weekends and holidays.

We ship via [confirm carrier(s)]. Shipping rates are calculated at checkout based on destination, weight, and selected method. [Confirm whether free shipping thresholds apply.] The exact rate appears before you complete checkout in our store.

Estimated delivery is [confirm — e.g., 3–7] business days within the United States and [confirm — e.g., 10–21] business days for international orders after processing. Delivery times are estimates and are not guaranteed; weather, customs, and carrier delays can affect them.

We ship to [confirm countries / regions]. International orders may be subject to customs fees, duties, and taxes payable by the recipient. We are not responsible for these charges or for delays caused by customs. [Confirm whether you are unable to ship to certain regions.]

You'll receive a tracking number by email when your order ships. Allow up to 48 hours for tracking to update. If you have not received tracking within the processing window, email [support@bynicolesantana.com].

If your order arrives damaged, is incorrect, or is lost in transit, email [support@bynicolesantana.com] with your order number and a photo (if applicable) within [confirm — e.g., 14] days of the estimated delivery date. We will arrange a replacement or refund as appropriate.

Undamaged physical items may be returned within [confirm — e.g., 30] days of delivery for a refund of the product price, less original shipping. Items must be in original, resalable condition. [Confirm whether sealed items must remain unopened.]

To start a return, email [support@bynicolesantana.com] with your order number for the return address and instructions. Return shipping is the customer's responsibility unless the return is due to our error or a defective item. See our Refund Policy for refund timing.

Questions about shipping or returns? Email [support@bynicolesantana.com] with your order number, or write to [Legal Entity Name LLC], [Mailing Address].