Shipping & Returns Policy

Physical books and merchandise are fulfilled through Printify and our approved print-on-demand partners. Orders are produced and shipped from the partner's regional facility closest to your destination.

Orders are typically processed within 2–5 business days after payment confirmation. Print-on-demand items may take additional production time before shipping. Business days exclude weekends and holidays.

Shipping methods and carriers are selected at checkout. Shipping rates are calculated at checkout based on destination, weight, and selected method. The exact rate appears before you complete checkout in our store.

Estimated delivery is 3–7 business days within the United States and 10–21 business days for international orders after processing. Delivery times are estimates and are not guaranteed; weather, customs, and carrier delays can affect them.

International orders may be subject to customs fees, duties, and taxes payable by the recipient. We are not responsible for these charges or for delays caused by customs. The customer is responsible for providing a correct shipping address; we are not liable for shipments sent to an incorrect or incomplete address provided at checkout.

You'll receive a tracking number by email when your order ships. Allow up to 48 hours for tracking to update. If you have not received tracking within the processing window, email support@bynicolesantana.com.

If your order arrives damaged, is incorrect, or is lost in transit, email support@bynicolesantana.com with your order number and a photo (if applicable) within 10 days of the estimated delivery date. We will arrange a replacement or refund as appropriate.

Undamaged physical items may be returned within 30 days of delivery for a refund of the product price, less original shipping, provided they are unused and unworn and in original, resalable condition.

To start a return, email support@bynicolesantana.com with your order number for the return address and instructions. Return shipping is the customer's responsibility unless the return is due to our error or a defective item. See our Refund Policy for refund timing.

Questions about shipping or returns? Email support@bynicolesantana.com with your order number, or write to A Good Steward Management Group LLC, 513 Woodstock Rd, Chambersburg, PA 17201.