Privacy Policy

By Nicole Santana is the publishing, education, media, and merchandise brand of Christian author and podcast host Nicole Santana. The brand is operated by [Legal Entity Name LLC] ("we," "us," or "our"), with a mailing address at [Street Address, City, State ZIP, Country]. You can reach us at [privacy@bynicolesantana.com].

We collect information in three ways:

• Information you provide — your name, email address, phone number (when optional), career stage, scorecard answers and total, inquiry type and message, order number, and any other details you enter in our forms.
• Transaction information — when you buy a book, course, or product, our payment processor handles card data; we receive order details such as items purchased, order number, shipping address, and payment status. We do not store full card numbers.
• Technical information — page views, device type, browser, general region, and referral source collected through analytics. [Confirm analytics provider and whether cookies are used.]

We use your information to:

• Deliver the Career Reinvention Readiness Scorecard and your result.
• Send the newsletter and resource notices you have consented to receive.
• Respond to contact and support inquiries.
• Process orders, fulfill purchases, and provide course access.
• Improve our content, site, and accessibility.
• Comply with legal obligations.

We do not sell your personal information. [Confirm whether you share data with any advertising networks.]

We send commercial email only to subscribers who have consented. Every marketing email includes a clear unsubscribe link and our physical postal mailing address, as required by applicable law (including CAN-SPAM). You can unsubscribe at any time by clicking the link in any email or by emailing [unsubscribe@bynicolesantana.com]. We honor unsubscribe requests promptly, typically within [10] business days. Receiving your scorecard result is separate from newsletter consent — you may receive your result without being added to the marketing list.

We share information only with service providers who process data on our behalf under contract, including:

• Email delivery and form/CRM platform [confirm provider].
• Payment processing [confirm provider].
• Website hosting and analytics [confirm provider].
• Book and merchandise fulfillment / print-on-demand [confirm provider].

These providers are obligated to protect your information and may not use it for their own purposes. We may disclose information when required by law or to protect our rights.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, email [privacy@bynicolesantana.com]. We will verify your identity before acting on sensitive requests. [Add jurisdiction-specific rights, such as CCPA or GDPR particulars, if applicable.]

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure. We retain your information only as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements — then delete or anonymize it. [Confirm specific retention periods for form submissions and contact records.]

Our site and products are intended for adults. We do not knowingly collect information from children under [13/16]. If you believe a child has provided us with information, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will revise the "last updated" date above. Material changes will be noted on the site or by email where appropriate.

Questions about this policy? Email [privacy@bynicolesantana.com] or write to [Legal Entity Name LLC], [Mailing Address].