Course Enrollment & Refund Policy
How enrollment, access, and refunds work for programs, digital products, books, and merchandise.
Last updated: Effective September 30, 2026
Enrollment & access
Brave Becoming is an eight-week program led as the founding Circle. The founding Circle begins January 11, 2027, with live sessions Mondays 6:00–7:00 PM Eastern for eight weeks. Enrollment is by application; a seat is confirmed when payment is completed and you receive written confirmation. Access is personal and non-transferable. Students retain access to course materials for 12 months after the founding Circle begins.
The program includes one weekly 60-minute live Circle session, prerecorded lessons, weekly assignments and quizzes, a private community, and a completion certificate when requirements are met. It does not include private coaching calls. Participation supports clarity and disciplined action but does not guarantee employment, promotion, income, or any specific outcome.
Program refund window
Course refund requests are accepted within 7 calendar days of purchase and before the first live session, whichever comes earlier. To request a refund, email support@bynicolesantana.com with your order number within that window. After the window closes, or once the program has begun, the program fee is non-refundable. If you are paying in installments, all scheduled payments remain due according to your payment agreement unless a qualifying refund is approved within the window. Founding seat deposit: the $97 deposit is credited in full toward the $997 program fee. It is refundable if you request a refund by December 15, 2026. After December 15, 2026, the deposit is non-refundable but can be transferred to the next Brave Becoming Circle.
Installment plans
The three-payment plan is $349 per month for three months ($1,047 total). Payments are processed on the schedule agreed at enrollment. If a payment fails, access may be paused until the payment is resolved. Refunds, when approved, are prorated based on payments received and the refund window above.
Digital products
Digital products (including digital devotionals, workbooks, and guides) are final once access is granted or the product is downloaded, except where the purchase is a duplicate, the product has a technical defect we cannot resolve, or a refund is required by applicable law. If you experience a technical access problem, email support@bynicolesantana.com and we will help resolve it.
Physical books & merchandise
Undamaged physical items may be returned within 30 days of delivery for a refund of the product price, less original shipping, provided they are unused and unworn and in their original condition. Damaged or incorrect items must be reported within 10 days of delivery with your order number and a photo if applicable. See our Shipping Policy for return instructions and address.
How refunds are processed
Approved refunds are processed within 10 business days to the original payment method. Shipping costs are non-refundable except where the return is due to our error or a defective item.
No guarantee
Purchasing a program or product does not guarantee any career, income, or personal outcome. Our content is educational and faith-based. See our Terms of Service for full details.
Contact
Questions about refunds or enrollment? Email support@bynicolesantana.com with your order number, or write to A Good Steward Management Group LLC, 513 Woodstock Rd, Chambersburg, PA 17201.
The By Nicole Santana brand is operated by A Good Steward Management Group LLC, 513 Woodstock Rd, Chambersburg, PA 17201. Contact: support@bynicolesantana.com.
